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Resume

Summary: 

  • Fast to learn new things
  • 16 years of professional experience
  • Account management expert
  • Retained more than five high-profile clients for 12+ years
  • Highly regulated work environments
  • NDA compliance
  • Heavily regulated substance handling and distribution

 

Employment History
07/2021
State Certified Cannabis Retailer
Practicing industry regulation compliance (CCC), cash management, point of sale operation, obtaining and sharing product knowledge, Seed to Sale compliance using METRC. Providing customer service, sales, maintaining organizational skills, using the Leaf Logix and Dutchie systems integration.
 
  • Successfully tracked and distributed from 16,000 to 20,000 Heavily Regulated Substances on a regular basis.
  • Confidentiality Compliance
  • Access and Clearance Compliance
  • Loss Prevention of Heavily Regulated Substances
  • State And Local Safety Regulation Compliance
  • Cash Management
  • Point of Sale
  • Provided top-tier Customer Service
  • Collected and packed customer orders
  • Skillful in Leaf Logix systems
  • Expert in Dutchie systems
  • Skilled in METRC Compliance
  • Maintained a high level of service across Blackstone Valley Cannabis
  • Neatly stocked merchandise on the sales floor
  • Maintained cleanliness of Blackstone Valley Cannabis
  • Supported with disputes
  • Helped with the stockroom
  • Received multiple 5-Star reviews on Google and Leafly
01/2020
Business Manager & Owner (E-Commerce)

Focused on the Content Creation Fields (Social Media, YouTube, and Live Broadcasting).

E-Commerce
SaaS and Partnered
 
Product Development And Digital Media
Merchandise, Broadcast Branding, Social Media Branding
 
Social Media Strategy
Constructed several viral videos for clients and self-branded content
Various Accounts Grown from 0 to 2000+
 
Incentive Program Management
Discount Programs, Affiliate Plans, Sponsored Programs, Payout Schedules, and Resale Incentives
 
Cryptocurrency Accepted as Payment Method
Integrated over 30 Cryptocurrency Payment Methods, alongside PayPal, Debit, and Credit
 
Shopping Website / E-Commerce
Standard E-Commerce and Additional Sales of Customized Items.
 
Apparel Design
Built a premium service where users can upload their ideas onto the merchandise, visualize a digitally produced real-time mock-up, and order the custom product on the website. Alternatively, users can pay Hippy.TV to create the inventory for them based on their specifications.
 
Exchange Markets
Kraken, Bittrex, Coinbase integration for exchange of cryptocurrency payments
 
Customer Service
Administered through E-Mail, Twitter, Discord, TeamSpeak, Voice Calls, and Zoho
 
Shipping
The most economical shipping options are selected unless a rush order is requested.
 
National and International Partnerships
International partnerships were formed with companies and manufacturers from India, Pakistan, China, and the USA for product customization and resale for specific merchandise.
01/2006 - current
Contracted Technology and Digital Media Consultant
Some Notable Clients Include:
Manitou Inc.
This client works with UNICEF and homeland security, website design, graphics, development, consultation, project management, project deployment.
Dunn Data
Consultant, project manager, sales, system automation development, website design, graphics, and assisted with company acquisition.
John Jay College
Consultant, design, graphics, content, page maintainence 
Christian Regenhard Center for Emergency Response Studies
Development, project management, website layout, deployment, integration, scalability.
Velico Medical
Consultant, project manager, development, website design, and press release assistance.
America One Technologies
Consultant, project manager, development, website prototypes, project deployment, client consultation.
 
All clients receive hands-on training sessions customized for their staff and clients where required.
 

Web design

WordPress, Drupal, Joomla, Wix, Squarespace, HTML, Cascading Style Sheets, JavaScript
 

Programming

HTML, CSS, PHP, JS, XML
 

Database management

MySQL, SQL, MariaDB
 

Digital account management

Google Suite, Microsoft Office, Microsoft Exchange, HubSpot, StackPosts
 

Social media management

YouTube, Facebook, Instagram, Twitter, Reddit, LinkedIn, TikTok
 

Graphic Design

Adobe Photoshop, Adobe Illustrator, Adobe Spark, Canva
 

Video Editing

Adobe After Effects, Adobe Premiere Pro, Adobe Spark, Canva
 

Video Effects

Adobe After Effects, Adobe Premiere, Adobe Photoshop, Adobe Illustrator
 

Audio Effects

Adobe Audition, Studio One, Audacity
 

Music Composition

Guitar, Piano, Midi, Studio One, Audacity, Adobe Audition
Adobe Software Skills
  • Adobe After Effects
    14 Years
  • Adobe Dreamweaver
    14 Years
  • Adobe Illustrator
    14 Years
  • Adobe Photoshop
    14 Years
  • Adobe Premiere
    14 Years
  • Adobe CC
    90%
Business Skills
  • Account management
    8 years
  • Adaptability
    16 years
  • Business consulting
    8 years
  • Business management
    16 Years
  • Compliance management
    8 years
  • Customer service
    8 years
  • Customer retention
    8 years
  • Customer support
    8 years
  • Customer acquisition
    8 years
  • Project management
    16 years
  • Leading teams
    16 years
  • Loss Prevention
    16 years
  • Public Relations
    16 years
  • Sales
    16 years
  • Payroll management
    8 years
  • Project scheduling
    8 years
  • Project planning
    8 years
  • Project leadership
    8 years
  • Point of Sale systems
    8 years
  • Problem management
    8 years
  • Profit & loss
    3 years
  • Leadership
    8 years
  • Team management
    8 years
  • Solution architecture
    8 years
  • Management consulting
    8 years
  • Training & development
    8 years
Brian has worked with us on several website development projects, setting up an intranet, and general tech support on design issues. He is responsive, creative, and professional. We have worked with him for many years and continue to use his services.
As a client of Brian Gagne, I have contracted him to perform high-end website design. I have worked with him for almost 8 years. He works closely with me to gather information about requirements and produces solid design; He is also very responsive to feedback. Brian is very motivated, consultative, and proactive. He created effective messaging for landing pages; and the quality of his work is consistent across all browsers and platforms.
I engaged Brian to create a website for Dunn Data. He delivered a website and promotional vehicle at a fraction of market pricing. He was able to grasp the overall and the exacting specifics of the data industry. He was creative and professional in every step of the way from holding our hands and creating a true partnership. Based on our experience Brian will not be our web developer but an ongoing partner in our sales process and managing our social media promotions. We look forward to a long and fruitful ongoing relationship and partnership with Brian. Subsequent to the initial engagement I explored future additional business applications with Brian. With a great deal of self-direction, Brian developed a new business model and revenue generated utilizing what he learned in developing the base Dunn Data website. Once again, Brian delivered AAA-level design and implementation at amazingly competitive pricing. We will continue to grow and prosper with Brian for many years ahead.

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